Terms of Service

These Terms of Service ("Terms") are a binding agreement between Ai Sale LLC ("AI Sales Agent," "we," "us," or "our") and the business or individual accessing or using our AI-powered sales calling and lead engagement platform (the "Service"). By creating an account, accessing, or using the Service, you ("Customer," "you," or "your") agree to these Terms. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.

If you do not agree to these Terms, do not use the Service.

AI Sales Agent provides a platform that allows Customers to:

• Import leads and contacts via CRM integration, CSV upload, or manual entry
• Configure and deploy AI-powered voice agents to place or receive calls
• Design agent personas, scripts, qualification logic, and campaign rules
• Record, transcribe, and analyze call content, including sentiment and compliance flagging
• Sync call outcomes and data with connected CRM and VoIP platforms
• Access dashboards, analytics, and reporting related to campaign performance

The Service integrates with third-party CRM and telephony platforms. Availability of specific integrations may change over time.

• You must be at least 18 years old and able to form a binding contract to use the Service.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must provide accurate, current registration and billing information and keep it up to date.
• We may suspend or terminate accounts that provide false information or that we reasonably believe are being used fraudulently.

You are solely responsible for how you use the Service, including:

• Compliance with calling and telemarketing law. You are responsible for ensuring your campaigns, calling lists, calling hours, scripts, and practices comply with the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), applicable state telemarketing statutes, and internal and national Do-Not-Call registry requirements.
• Consent to call recording. You are responsible for ensuring you have all consents required to record calls under applicable law, including one-party and two-party/all-party consent states (e.g., California, Florida, and others), and for disclosing recording where legally required.
• AI Sale Agent does not provide any automated DNC scrubbing, consent-disclosure prompts, or compliance tooling, and 100% of legal compliance is the Customer's responsibility.
• Lawful and accurate content. You will not use the Service to make false, misleading, deceptive, harassing, abusive, or discriminatory statements, or to impersonate any person or entity without authorization.
• Data you upload.You represent that you have the legal right to collect, upload, and use any lead or contact data you import into the Service, and that doing so does not violate any law, contract, or third party's rights.
• No unlawful or harmful use, including but not limited to: fraud, spam, malware distribution, unauthorized data scraping, or use that infringes intellectual property or violates privacy rights.

We reserve the right to suspend or terminate accounts that violate this Section, with or without notice, where we reasonably believe doing so is necessary to prevent harm or legal risk.

• The Service uses artificial intelligence to generate voice conversations, transcripts, summaries, sentiment analysis, and compliance flags. AI-generated output may contain errors, inaccuracies, or misinterpretations and should be reviewed before being relied upon for compliance, legal, medical, financial, or other high-stakes decisions.
• You are responsible for reviewing and validating AI agent scripts, qualification logic, and campaign configurations before deployment.
• Customer call/contact data is NOT used to train or improve AI models

The Service connects with third-party CRM and VoIP platforms that you authorize. Your use of those third-party platforms is governed by their own terms and privacy policies, not ours. We are not responsible for the availability, accuracy, security, or acts/omissions of third-party platforms, and integration availability may change if a third-party provider changes or discontinues their API or service.

• Subscription and usage fees are described at checkout and in your workspace billing settings. Monthly plans renew on a 30-day cycle from purchase, not on calendar months.
• Free trial. Eligible workspaces may start a 7-day trial without a card. When the trial ends, you must subscribe to continue using the Service.
• Usage and invoicing. Talk-time and overage charges accrue as usage is recorded. We charge your payment method and issue invoices per your plan (pay-as-you-go minutes, hourly or monthly overage, renewals, and seat fees as applicable).
• Included pools and overage. Hourly and monthly plans include a talk-time pool. When the pool is exhausted, calling may continue and overage accrues at your plan rate unless you purchase additional minutes.
• Failed or declined payments may result in immediate suspension of the Service until a valid payment method is updated and charges succeed.
• Data retention for call records and related content follows the retention windows shown in your plan and workspace settings; expired content may be removed after the stated grace period.
• Fees are non-refundable except as required by law or expressly stated in these Terms.
• You are responsible for applicable taxes, excluding taxes on our net income.

• Our IP. The Service, including its software, design, AI models, and documentation, is owned by AI Sales Agent or our licensors and is protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service.
• Your data.As between you and us, you retain ownership of the lead data, contact data, scripts, and content you upload to the Service ("Customer Data"). You grant us a limited license to use Customer Data solely to provide, maintain, and improve the Service, as described in our Privacy Policy.
• Feedback. If you provide suggestions or feedback about the Service, we may use it without obligation or compensation to you.

Each party agrees to protect the other's confidential information with reasonable care and to use it only as needed to perform under these Terms, except where disclosure is required by law.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE, INCLUDING AI-GENERATED VOICE CONVERSATIONS, TRANSCRIPTS, OR ANALYTICS, WILL BE ERROR-FREE, UNINTERRUPTED, OR MEET YOUR SPECIFIC REQUIREMENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AI SALES AGENT AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 months PRECEDING THE CLAIM.

You agree to indemnify and hold AI Sales Agent harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising from: (a) your violation of these Terms or applicable law, including telemarketing and consent laws; (b) Customer Data you upload; or (c) your use of the Service in a manner that infringes or violates the rights of a third party.

• These Terms remain in effect while you have an active account or subscription.
• Either party may terminate for convenience per the notice period in your order form, e.g., 30 days.
• We may suspend or terminate your account immediately for a material breach of these Terms, including violations of Section 4 (Lawful Use).
• Upon termination, your right to use the Service ends, and we will handle Customer Data as described in our Privacy Policy and any applicable Data Processing Agreement.

These Terms are governed by the laws of Florida, United States, without regard to conflict-of-law principles.

We may modify the Service or these Terms from time to time. Material changes to these Terms will be communicated via dashboard notice, and continued use of the Service after changes take effect constitutes acceptance.

• Entire Agreement. These Terms, together with our Privacy Policy and any order form or Data Processing Agreement, constitute the entire agreement between the parties.
• Assignment. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
• No Waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Force Majeure. Neither party is liable for delays or failures caused by events beyond their reasonable control.

Ai Sale LLC having its office at 1401 N University Dr Suite 407, Coral Springs, FL 33071, United States. support@aisaleagent.com.